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Terms and Conditions
Eloquent Sprachinstitut a&e OG
FN417306K
Praterstraße 25a/20
1020 Wien, Österreich / Vienna, Austria
1. Scope of Application
These Terms and Conditions govern all contractual relationships between Eloquent Sprachinstitut a&e OG (hereinafter “Eloquent”) and its customers regarding participation in German language courses, whether conducted in person or online.
The version of the Terms and Conditions valid at the time of contract conclusion shall apply.
If any provision of these Terms and Conditions becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
2. Conclusion of Contract
Course registration is carried out via the online registration form or in written form.
By submitting the registration, the participant submits a binding offer to conclude a contract. The contract becomes effective once the registration has been confirmed by Eloquent and the course fee has been paid.
3. Course Fees
Course fees are determined according to the course description published on the website or in the official course program.
The course fee includes tuition as described in the course description. Teaching materials are not included unless explicitly stated.
4. Payment Terms
The course fee is due immediately upon registration.
Payment may be made by bank transfer or through one of the available payment providers.
Bank details
Eloquent a&e OG
IBAN: AT17 2011 1841 9570 7500
BIC: GIBAATWWXXX
Any bank charges must be borne by the participant.
5. Participation Requirements
If specific requirements apply to a course (e.g. placement test or minimum age), these will be stated in the course description.
Eloquent reserves the right to place participants in a different course level if the booked level does not correspond to their actual language proficiency.
6. Exclusion of the Right of Withdrawal
According to Section 18 (1) (10) of the Austrian Distance and Off-Premises Contracts Act (FAGG), consumers do not have a statutory right of withdrawal for services related to leisure activities that are provided at a specific time or within a specified period.
As language courses take place within defined time periods, no statutory right of withdrawal applies.
7. Cancellation Policy
The following cancellation conditions apply:
Within 24 hours after registration:
100% refund.
Up to 30 days before course start:
90% refund (minimum administrative fee EUR 44).
29–15 days before course start:
70% refund.
14–7 days before course start:
50% refund.
6 days or less before course start:
no refund.
Cancellations must be submitted in writing via email.
8. Changes to the Course Programme
Eloquent reserves the right to make reasonable changes to course schedules, locations, or instructors.
Courses require a minimum of four participants.
If a course is conducted with four participants, Eloquent reserves the right to reduce the course duration by up to 20%.
If a course is cancelled, all course fees paid will be refunded in full.
9. Photos and Videos
By registering for a course, participants agree that photos or videos taken during classes may be used for promotional purposes.
Participants who do not consent must inform Eloquent in writing before the course begins.
10. Liability
Eloquent does not accept liability for loss or theft of personal belongings.
No guarantee can be given for individual learning success.
11. Data Protection
Personal data will be processed confidentially in accordance with applicable data protection laws and used solely for course administration and organisation.
12. Visa Applications and Refunds in Case of Visa Refusal
If participation in a course requires a visa, it is the responsibility of the participant to apply in due time.
A refund may only be granted if:
an official visa refusal letter is submitted
the visa application was complete and properly filed
In the case of a first refusal, the course may be postponed.
Refunds may only be granted in the case of repeated visa refusals.
13. Course Postponements
Courses may be postponed up to one year from the original start date.
Each change of booking is subject to an administrative fee of EUR 25.
14. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Austrian law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction shall be Vienna, Austria, unless mandatory legal provisions provide otherwise.
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*Об оплате и скидках в школе ELOQUENT *
Уважаемые Слушатели !
Мы намеренно организуем группы до 6 человек для более эффективного и ускоренного освоения Вами немецкого языка.
Поэтому, просим Вас отнестись с пониманием к тому, что отказаться от курса немецкого языка в нашей школе Вы можете только за 7 дней до начала курса.
Если Вы оплатили курс и начали его посещать, но по каким-то причинам вынуждены прервать Ваше обучение — оплаченные Вами деньги не возвращаются и не переносятся, не зависимо от количества посещённых Вами занятий.
В благодарность за Ваше доверие.
Die Anmeldung für das Sommersemester 2026 ist eröffnet! weiterlesen →
ÖSD Prüfungstermin am 14. März 2026 Anmeldefrist bis Freitag dem28. Februar!! weiterlesen →
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